Return & Refund Policy – Jay’s Touch Store
At Jay’s Touch Store, we take pride in quality craftsmanship and customer satisfaction. Please review our policy carefully before making a purchase.
Ready-to-Wear Items
Returns & Refunds
• Returns or refunds are accepted within 7 days of delivery.
• Items must be unworn, unused, unwashed, and in original condition.
• Original tags and packaging must be intact.
Refunds
• Approved refunds will be issued to the original payment method.
• Original shipping costs are non-refundable.
Exchanges
• Exchanges are available for size issues or damaged/incorrect items, subject to availability.
Bespoke / Made-to-Order Items
No Refunds
• All bespoke, custom-made, or made-to-order items are final sale.
• Refunds are not available once production has started.
Adjustments
• Minor size adjustments may be offered at our discretion.
• Customers are responsible for any additional shipping or alteration costs.
Items Not Eligible for Return or Refund
• Bespoke or custom-made items
• Sale or discounted items
• Items that have been worn, washed, or altered
How to Request a Return or Exchange
Please contact us within 7 days of delivery at [your email address] with:
• Your order number
• Reason for return or exchange
• Photos (if item is damaged or incorrect)
Approved returns will receive instructions before shipping items back.
Shipping Responsibility
• Customers are responsible for return shipping costs unless the error is ours.
• Jay’s Touch Store will cover shipping for replacements due to our error.
Sizing Disclaimer
Customers are responsible for selecting the correct size.
Please review our size chart and measurement guide carefully before placing an order.
Please contact us if you have any questions